AUSTIN ACCESS CONTROL, SECURITY CAMERAS & LOCKSMITH SERVICES

• Must have at least 3 years of security system experience to be considered
• Some experience to inspect, repair, retrofit and spec mechanical and electrical door hardware
• Inspects all basic and complex commercial and residential access and video systems. Inspects the quality of work performed by others to ensure it meets company standards
• Installs and services basic, integrated and complex commercial and residential access and video systems according to system specifications
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as: programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, etc.
• Be a “go-to” resource for colleagues as a primary daily responsibility
• Instructs customers in access and video systems operation
• Responds to customer questions and requests
• Recommend corrective services to adjust customer complaints
• Diffuses difficult and complex customer issues
• Builds and maintains working relations with the sales staff
• Defines the scope of add-ons and change orders, seeks customer approval and writes up paperwork
• Recommends ways to use additional features and capabilities of system installations
• Performs site visits with sales consultants at existing or potential clients
• Takes responsibility for project from first walk through to final sign off and hand offs to service
• Maintains accurate records of all inspections/service calls and troubleshooting as required
• Provides accurate, detailed and timely paperwork and reports to management
• Acts as onsite project lead to meet project timelines and goals, and oversee lead technicians, technicians, apprentices, and subcontractors
• Evaluates new products for reliability and fitness to targeted customer use and profile
• Other duties as required by management

Please list the systems you’re familiar with from this list:

• Access Control – Avigilon ACM, Linear Emerge3 &50P, S2, Lenel Kantech, Honeywell WinPak, DSX, Maxxess Access, AMAG Symetry, Keyscan System7, Brivo, OpenPath
• Credentials and Biometics – HID, Aptiq, AWID, Suprema, BioConnect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES443/900 Long Range Readers, Object Detection
• CCTV – Exacq, Avigilon , Axis, Arecont, ACTi, Pelco, HikVision, Dahua, LPR
• Lock Hardware – HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electified Crash Bars, Electified Strikes, Electrified Handsets, Schlage NDE
• Networks – Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
• Wireless – Ubiquiti, Firetide, Fluid Mesh

CUSTOMER SERVICE

• Provide a high level of timely & accurate customer service
• Communicates effectively with the client to determine what services are needed
• Respond to general inquiries from customers/clients

OPERATIONS SUPPORT

• Receive verbal instructions from Management or Clients/Customers
• Perform small projects as directed by Management
• Complete and submit paperwork accurately and on time

PHYSICAL REQUIREMENTS

• Must be able to fluently understand, speak and write English
• Must have clean criminal record and be able to pass a background check
• Must have clean driving record, no accidents within the past 3 years
• Ability to push, pull and lift at least 50lbs
• Ability to kneel, crouch and stoop
• Ability to reach above and below the shoulders
• Ability to use hands and fingers to grasp, twist, and pull
• Withstand external weather conditions year round

We offer great benefits including: Work van that can be used to travel to and from work, gas, iPhone, tools, uniforms, competitive salary and vacation time. We also offer additional overtime for emergency service work.