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Operations Manager

Job Type: Full Time - Seattle, WA (Non-Remote)
Salary: $85,000-$95,000/year
Requirements: As the Operations Manager, you will be responsible for the following objectives:

  • Grow the efficiency of existing organizational processes and procedures to grow and sustain the organization’s internal capacity
  • Supervise and provide guidance to our team of technicians
  • Maintain constant communication with management, staff, clients, and vendors to ensure proper operations of the organization
  • Develop, implement, and maintain quality assurance and safety protocols
  • Ensure operational activities are cost effective and timely
  • Manage and track staffing requirements, included hiring and development of employees as needed
  • Oversee accounts receivable

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    • Lead, motivate and support a team of technicians within a time-sensitive and demanding environment by providing guidance in problem resolution
    • Oversees scheduling and dispatching of service technicians to increase customer experience and achieve operational efficiency
    • Performs customer care activities by consulting with customers to provide product recommendations. and quotation/bids. Creation and delivery of quotation and bids to customers in a timely manner
    • Coordination of project planning and project execution including logistics, procurement of materials, and scheduling. Maintains proper job workflow process documentation from job intake to job close out
    • Manage timely data collection to update operations metrics to achieve productivity targets, cost reduction, eliminate errors, and deliver excellent customer service
    • Responsible for proper and timely invoicing process and AR activities
    • Promote, build, and maintain excellent customer service and deliver customer retention. Address customer concerns and resolves issues with customer in a professional manner
    • Assists with recruiting of TFL technicians as directed, conducting job interviews and provide input during the selection process, onboarding and offboarding of technicians
    • Responsible for initial and ongoing training and development of all technicians
    • Conducts yearly performance evaluation with TFL technician and provides feedback to owner and maintains HR documentation
    • Maintains key records for customer accounts
    • Maintain company property and documentation in accordance with established policies and procedures; handle proprietary information in the prescribed manner; adhere to and support The Flying Locksmiths of Seattle policies and procedures including all safety requirements
    • Maintains a safe working environment while ensuring TFL technicians are implementing those practices including use of proper PPE (Personal Protective Equipment)
    • Ensures company policies and loss prevention procedures are followed
    • Properly maintains and inspect fleet vehicles by conducting tools and inventory audits with technicians. Coordination of any necessary vehicle maintenance issues to ensure minimal down time
    • Maintain knowledge of industry changes and new developments in products and technology


    • College Degree
    • 5+ years of proven experience in an operations management position with direct reports
    • 2+ years of dispatching and scheduling experience
    • Typical schedule is Monday-Friday from 8:00am-4:30pm. Hours WILL VARY depending on workload and typically requires 40-50 hours per week during peak times
    • Must be able to read and understand work orders and site drawings
    • Experienced in installation, repair, and maintenance of access control systems, video surveillance systems commercial door hardware
    • Knowledge of Seattle Fire Code, IBC and WAC codes
    • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
    • Highly trained in conflict management and business negotiation processes
    • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook, Powerpoint)

    The Flying Locksmiths of Seattle offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, vision, paid vacation, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity.

    Additional benefits offered include:

    • Bonuses throughout the year based on meeting performance metrics
    • Relocation benefits for qualified applicants
    • Employee referral bonus


    Are you interested in joining one of the nation’s largest, fastest-growing, and most dynamic locksmith and security companies?

    If so, you have come to the right place. The Flying Locksmiths of Seattle is a locally family-owned and operated company, a part of the recognized nation-wide franchise of The Flying Locksmiths. An industry leader that offers a rich and storied history dating back to 1946. At The Flying Locksmiths of Seattle, we provide all aspects of Security Solutions for all commercial and enterprise clients. We offer a wide range of security solutions products like electronic door entry systems, cloud-based video surveillance, and access control systems. We also install, service and repair all door hardware and doors to ensure our clients are protected.

    At The Flying Locksmiths of Seattle, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You will be highly skilled in business management, sales and marketing, and relationship management. Additionally, you’ll display ability to develop and maintain an environment of trust, integrity, high performance, and resiliency within your team. Your ultimate responsibility is to increase our operational efficiency in the operations department.